Customer-focused Technical Support Specialist with 4+ years of experience supporting SaaS and web hosting platforms. Strong in Linux, WordPress, DNS, and email systems, with a proven ability to resolve complex issues through clear communication and efficient troubleshooting
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Turning complex technical problems into clear, actionable solutions that help users move forward with confidence.
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SaaS Support, System Troubleshooting & Customer Experience
Technical Support Specialist with nearly five years of experience owning complex customer issues across SaaS and web hosting platforms. I work at the intersection of systems, products, and users, diagnosing application behavior, platform limitations, and infrastructure-related issues while guiding customers with clarity and confidence. Recognized multiple times as a top-10 support performer and consistently maintaining CSAT scores above 95%, I focus on accountability, problem ownership, and delivering support experiences that build long-term trust.
Professional Support Experience
Customer Satisfaction (CSAT)
Happy Customer
I’m open to full-time roles, contract opportunities, or conversations with teams looking for experienced SaaS and technical support specialists who take ownership of problems and care about user experience.
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I help SaaS and web hosting users resolve complex technical issues with clarity and efficiency. By combining strong Linux, WordPress, and platform knowledge with clear communication and empathy, I deliver reliable support experiences that users can trust.
Hands-on support for SaaS platforms, focused on diagnosing issues, guiding users clearly, and ensuring reliable resolution across real production environments.
Providing customer-first technical assistance that prioritizes clarity, empathy, and long-term user satisfaction.
Diagnosing and resolving issues across Linux, WordPress, DNS, SSL, and email services in real-world hosting environments.